We are happy to accept exchanges and returns on full-priced items within 28 days of their original shipment date.

To be eligible for a return the clothing must:

  • Be in its original condition
  • Be unworn or unwashed
  • Not be damaged, torn or stretched
  • Not be altered
  • Have size and care instruction tags 

You can reuse the mailer package in which the product came with and use a postal carrier of your own choosing at your own cost. We are not responsible for return packages lost en route. Please contact your courier service to resolve any issues, and let us know of further concerns.

Refunds will be charged back to the original form of payment used for purchase.

The customer is responsible for shipping charges when making returns and shipping/handling fees of the original purchase are non-refundable.

You can start the return process by emailing us at sales@serae.com.au with your order details, or reply to the confirmation process. We do not accept returns without an email request.

 

DAMAGED UPON DELIVERY

Please contact us immediately if you have received your item damaged. We will ask you to photograph the unopened package, and the product if it has been affected. Our team will investigate this issue and resolve it as soon as possible.

 

CAN I EXCHANGE MY ITEM?

If your item does not fit (and meet our rules of return listed above), you can exchange it for another size. Once you initiate your return by emailing us, the new size will be put on hold for 14 days while you post your item back to us.

If you need to change the colour or style, please choose a refund and re-purchase your item.

 

CHANGE OF MIND

Our policy including the change of mind limits, do not exclude or replace your rights under Consumer Guarantees of the Australian Consumer Law, regulations or otherwise as required by law.

If you have changed your mind, we may offer you a refund provided that the refund:

  • Is made within 28 days of their original shipment date
  • Meets our rules of return listed above
  • Provided with a proof of purchase (receipt, reference number, bank statement, purchase confirmation email)
  • The item is not subject to the exclusions listed below

Our team will assess the item to determine whether a refund will be offered in accordance with our Returns Policy. 

Submit your inquiry to sales@serae.com.au.

x