You can cancel an order the same day it was purchased, before it enters the shipping process, and you will be issued a refund. If you wish to change your order, email our team to make any changes the same day.

Pre-order items are not eligible for a refund.

Pre-orders are items that have not yet been produced and cannot be cancelled once the transaction as gone through. It is reserved exclusively for you and the order is placed with the manufacturer. Your card is charged when the order is placed so your item can be put into production. Anything with a later ship date or release date is considered a pre-order.

Please note when ordering a 'pre-order' item, we recommend that you check out and pay for the order separately to other items you would like to purchase. This will allow us to ship your other non pre-order items straight away. Your pre-order will then be sent after the arrival date.

WHAT IF I NEED A DIFFERENT SIZE WITH MY PREORDERED ITEM?

Should you need a different size, you can place another order and send back the first item (in perfect condition, unwashed, unworn and all tags attached) and we will refund that item once it is received back in perfect condition.

Once orders have been processed and shipped, we are unable to make any changes to this order. 

Our system is designed to process orders immediately. When you receive your order/pre-order, email sales@serae.com.au to begin the return process, or if you are unsure. We are happy to assist and answer any questions you may have about a particular item.