At SERAE, we are committed to maintaining the trust and confidence of our visitors from all parts of the world, on our website. We understand you care about how information about you is used. SERAE has security measures and procedures in place to ensure the privacy of our customers so that any details you submit online remain secure. SERAE is bound by the Commonwealth Privacy Act and will act accordingly to the principles contained in the Australian legislation.

 
WHAT ARE COOKIES AND WEB BEACONS?

A cookie is one or more pieces of information stored as text strings on your machine. A web server sends you a cookie and the browser stores it. The browser then returns the cookie to the server the next time the page is referenced. Cookies make browsing better by allowing a server to recall and customised information you have set.

A web beacon is a small image file usually a transparent 1x1 pixel image used for tracking purposes. They may be used by third-party tracking tools that are not accessed from the main server such as Google Analytics. They are commonly used in email marketing to track the number of users who open and view emails.

 

INFORMATION WE COLLECT

When you visit our website, we collect information about what type of device is being used (mobile, PC or tablet), your interaction with the site (page visits, link clicks etc) and information to process purchases. Customers can checkout as a guest to prevent contact information from being stored. When you sign up, we store information to maintain a customer management system such as First name, last name, mobile number, email address, and billing address. Products purchased and pre-ordered. Billing information for purchases and refunds

SERAE may also provide your information to: third parties engaged by SERAE to perform functions on its behalf such as marketing, research and advertising; and third parties authorised by you to receive information held by SERAE.

SERAE protects the personal information SERAE holds from misuse, loss, unauthorised access, modification or disclosure by various means including firewalls, password access, secure servers and encryption of credit card transactions. T2 uses Secure Sockets Layer (SSL) software, which encrypts information you input. It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when finished using a shared computer.

 

MAKING A PRIVACY COMPLAINT

If you believe that SERAE has breached the Australian Privacy Principles under the Privacy Act 1988, you may contact SERAE in writing at the address details provided in this privacy policy. SERAE will investigate your complaint and endeavour to respond to you within a reasonable time after your complaint is received. If you are not satisfied with SERAE's handling of your complaint, you may contact the Office of the Australian Information Commissioner, contact details of which can be found at www.oaic.gov.au.

Should you require information or help, please email us at support@serae.com.au and we will be happy to assist you

 

PURPOSE OF COOKIES

For full disclosure and transparency, here is a list of the cookies found on this website by Cookiebot by Usercentrics.

 

Category: Necessary

_pay_session - used in conjunction with the payment window necessary for making secure transactions on the website

_shopify_d - necessary for secure checkout and payment function on the website provided by Shopify

_shopify_m - stores the user's cookie consent state for the current domain

_shopify_tm - stores the user's cookie consent state for the current domain

_shopify_tw - stores the user's cookie consent state for the current domain

_tracking_consent - stores the user's cookie consent state for the current domain

cart_currency - necessary for secure checkout and payment function on the website provided by Shopify

cookietest - used to determine if the visitor has accepted the cookie consent box

fsb_payload - tracks the value of the products placed in the shopping basket. This is used to show the correct value to the user, as well as to determine whether the user qualifies for a potential free shipment

fbs_previous_pathname - necessary for secure checkout and payment function on the website provided by Shopify

secure_customer_sig - used to store customer credentials securely when processing a purchase on the website, and is essential in making a secure online transaction

shopify_pay_redirect - necessary for secure checkout and payment function on the website provided by Shopify

 

Category: Preference

localization - holds the user's timezone

 

Category: Marketing

_landing_page - stores visitors' navigation by registering landing pages. This allows the website to present relevant products and/or measure their advertisement efficiency on other websites

_orig_referrer - this cookie is used to collect information on a visitor. This information will become an ID string with information on a specific visitor – ID in formation strings can be used to target groups with similar preferences, or can be used by third-party domains or ad exchanges.

_s - : Collects data on user behaviour and interaction in order to optimize the website and make advertisements on the website more relevant.

_shopify_evids - : Contains data on the content of the shopping cart. This data is used for marketing purposes by promoting related products or for retargeting purposes.

_shopify_s - Collects data on user behaviour and interaction in order to optimize the website and make advertisements on the website more relevant

_shopify_sa_p - Collects data on visitors' behaviour and interaction - This is used to make advertisement on the website more relevant. The cookie also allows the website to detect any referrals from other websites.

_shopify_y - Collects data on user behaviour and interaction in order to optimize the website and make advertisements on the website more relevant

_y - Collects data on user behaviour and interaction in order to optimize the website and make advertisements on the website more relevant

smile_session -  Used in connection to the website’s bonus/loyalty point system. The cookie collects data on which products have been seen or bought. Serves for statistics or promotions of products.

smile_visitor_uuid - Used in connection to the website’s bonus/loyalty point system. The cookie collects data on which products have been seen or bought. Serves for statistics or promotions of products. 

x